Returns & Exchanges
At MyLens.ca, we want you to be always satisfied with your order. Whether you've ordered the wrong lenses, your item has been damaged on the way, or you no longer need it, our returns policy offers a 100% money-back guarantee or exchange.
Contact Lenses Return/Exchange Policy:
Unopened, complete, sealed contact lens boxes without writing or markings may be returned within 30 days for exchange or credit on account or credit card refund. We will pay for and provide a return shipping label.
Unopened, complete, sealed contact lens boxes without writing or markings may be returned after 30 days for exchange or credit on account or credit card refund. You are responsible for all related freight.
Custom-Made Contacts Lenses Return/Exchange Policy:
Certain contact lenses are custom-made for each individual order. These are specialty made contact lenses that are final sale. These contact lenses cannot be returned or exchanged. Please ensure the prescription you entered is accurate before proceeding with your order. This includes the following lenses:
Hydrasoft Sphere Thin, Optima Toric, Proclear Toric XR, Proclear Multifocal XR, Proclear Multifocal Toric, Frequency 55 Toric XR, Biofinity XR toric, Vertex Toric XR and Biofinity Multifocal Toric.
Since contact lenses are medical devices, we cannot accept any opened or marked contact lens boxes.
To return your items, simply call customer service at firstname.lastname@example.org. Before returning items, get an RMA number and instructions from customer service.