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FAQ

Account Questions?

By having an account with us you will benefit from receiving notification of sales. To ensure future emails will always make it to your inbox, please add mylens.ca to your "Safe Senders" or "Trusted sites" list.

If you've forgotten your password, simply click the Forgot Password and we'll email you a link to change your password.

We've got your back. Live chat or email us at help@mylens.ca and we'll help you find your account.

If you've forgotten your password and you no longer have access to the email associated with your account, email us at help@mylens.ca or use the live chat option and one of our experienced experts will help you get access to your account and update the email and password associated with it. For your security, we'll send you an email confirming your change.

Order & Product Questions

Yes, MyLens.ca is an authorized retailer of all the contact lenses on our website. We source your contacts directly from the manufacturer. This ensures that they are the exact same contacts that you get from your eye doctor. As an authorized retailer, we have been directly approved by the major contact lens manufacturers to sell their contact lenses. This also allows you to claim your MyLens.ca order through your vision insurance company by simply providing them with a copy of your sales order!

Yes, absolutely! As we are an authorized retailer, vision insurance companies will recognize your contact lens/eyeglasses order as eligible for vision insurance coverage. To claim your vision insurance coverage, you simply need to provide your insurance company with a copy of your order invoice, which is emailed to you after placing your order. We can provide you with a more in depth sales invoice if your insurance company requires it. Simply reach out to us and we’ll be happy to help!

No! Unlike many other online contact lens retailers, we do not have any hidden fees. Many online retailers will advertise lower pricing upfront, but once you are about to checkout, they add additional hidden fees that increase the cost of your order. MyLens.ca does not have any hidden fees. We believe in having honest and transparent pricing, from the beginning of the shopping process, all the way until you submit your order. The price you see on the shopping page is the price you’ll pay - unless you take advantage of some of our coupon codes!

Absolutely. The fastest way is to send us a copy of the paper prescription your eye care provider gave you. Snap a clear picture of your prescription and upload it when you place an order at the checkout.

If you don't have a copy of your prescription, go ahead and complete your order as you normally would. We'll try to verify your prescription by reaching out to your doctor who may be responding normally, even though they aren't seeing patients.

If you don't have a copy of your prescription, you can still order contact lenses from us.
If you provide us with a copy of your prescription, we will act on your behalf to quickly verify your prescription information with your eye care provider. This helps to ensure that we provide you with the correct contact lenses in your order.

To find the correct information of your contact lens order, just look on one of your contact lens boxes. Your contact lens box will have a brand name and your prescription information. Please see the example below to find your prescription on your contact lens box:



Contact lens prescriptions vary based on the type of lens you wear (bifocal, toric, disposable contacts, etc.). Reminder, contact lens prescriptions and eyeglass prescriptions are often not the same.

Yes, we offer Air Optix Colors as well as Aurora Colors.

First, be sure to sign in! You can easily check the status of your current and past orders by going to "Order History". Your most recent order will be displayed, and you can print your receipt. If you want to see past order, scroll down and see past orders.

You can print a copy of your invoice from your account.

It may take up to 48 hours to process your order.

Please allow 1-3 business days to process and ship your order. Product lead times may vary for higher prescriptions.

Shipping Options

B.C, Alberta, Saskatchewan, Manitoba and Ontario:

CanadaPost Expedited (2-7 business days) $9.95 (Free shipping on orders $99+)

CanadaPost XpressPost (2-4 business days) $12.95

UPS Expedited (2-3 business days, No PO Box) $19.95

Quebec, New Brunswick, Nova Scotia, P.E.I, Newfoundland & Labrador and all Northern Territories:

CanadaPost Expedited (2-7 business days) $12.95 (Free shipping on orders $99+)

CanadaPost XpressPost (2-4 business days) $15.95

UPS Expedited (2-3 business days, No PO Box) $19.95

Delivery Times

All shipping times are estimated business days after your order has shipped.

*Please note that rural areas may require an additional 1 - 3 business days for delivery.

We offer a 100% satisfaction guarantee on all orders. If your prescription changes, we'll even let you return the unused lenses, as long as they are sealed in their original packaging.

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